Privacy policy

Privacy Policy

At Nerida, we value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you shop with us

1. Information We Collect

When you use our website or place an order, we may collect the following:

Personal details (name, billing/shipping address, email, phone number).

Payment details (processed securely via Shopify/Stripe/PayPal – we do not store full card details).

Order history and preferences (what you bought, sizes, colours).

Technical data (IP address, browser type, cookies).

Marketing data (email preferences if you subscribe).

How We Use Your Information

We use your information to:

Process and deliver your orders.

Send order confirmations, shipping updates, and customer service emails.

Improve our products, website, and services.

Send marketing emails (only if you’ve opted in – you can unsubscribe anytime).

Comply with legal or tax obligations.

3. Sharing Your Information

We only share your data with trusted third parties where necessary:

Payment processors (Shopify Payments, Stripe, PayPal).

Delivery partners (Royal Mail, Evri, DPD, etc.).

Email platforms ( If you subscribe).

Legal authorities if required by law.

We do not sell or rent your personal data to third parties.

4. Cookies

Our site uses cookies to:

Keep your shopping basket up to date.

Analyse website performance.

Improve your shopping experience.

You can manage or disable cookies in your browser settings.

5. Data Retention

We keep your personal data only as long as necessary to fulfil orders, comply with legal obligations, and handle returns/refunds.

For tax purposes, order records are kept for 6 years.

6. Your Rights (UK GDPR)

You have the right to:

Access the personal data we hold about you.

Request corrections to your information.

Ask us to delete your data (unless legally required to keep it).

Withdraw consent for marketing at any time.

To exercise your rights, contact us at: [Insert your business email].

7. Security

We take appropriate measures to keep your data safe, including encryption, secure payment gateways, and restricted access.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “last updated” date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:
📧 Email: help@neridaofficial.co.uk